Terms and Conditions of Enrolment with New Zealand Estimating and Surveying (NZES)
Enrolment and Completion
By acknowledging these Terms and Conditions, you (“the Student”) accept that enrolment with New Zealand Estimating and Surveying (“NZES”) will not be fully complete until you complete the enrolment process.
To fully complete your enrolment, you must:
1.1 Complete our application form with your correct details.
1.2 Verify your identification (if requested).
1.3 Meet any programme entry requirements if detailed to you.
1.4 Pay applicable course-related fees or sign up to a payment plan of your choosing.
Please note that with payment plans, on request, all students have the option to pay their outstanding balance with a lump sum payment and change their payment term or schedule.
To graduate with NZES, you must:
2.1 Pass all modules with a grade of 65% or higher.
Please note that there is no limit to the number of submissions students are permitted to make and will receive feedback on each submission.
During enrolment with NZES, you will:
3.1 Have access to high-quality course materials whenever and wherever you want.
3.2 Be provided ongoing support and advice by an assigned tutor.
3.3 Have the option to retake any assignments until you achieve a grade of 65% or higher.
Until you are fully enrolled:
4.1 You will not be able to undertake any assessment that counts towards a final grade.
4.2 You will not have access to your education provider’s library and learner support services for this course.
4.3 You will not be able to participate in online Forums.
Refund Policy
5.1 General
As NZES allocates a considerable amount of resources and time into each student, we cannot issue a full refund. The refund policy outlined below aims to strike a balance between compensating the student for their decision to withdraw from the course and recovering the costs incurred by NZES in providing the necessary resources and support to the student.
5.2 Refund Eligibility
A student is eligible for a refund under the following conditions:
(a) The student submits a formal written request to withdraw from the course within thirty (30) days from the date of enrolment.
(b) The student has not received substantial time, attention, or resources from the tutor or NZES staff, as reasonably determined by NZES. This includes, but is not limited to, one-on-one guidance, assessments, and tailored feedback.
(c) The student has not completed more than thirty percent (30%) of the course content or assessments, as calculated by NZES based on the total program structure.
5.3 Refund Amount
If a student meets the eligibility criteria for a refund:
(a) NZES shall issue a refund of 80% of the total course cost.
(b) The remaining 20% of the total course costs shall be retained by NZES to cover the administrative, resource costs and payment-processing fees incurred.
5.4 Refund Process
To request a refund, the student must:
(a) Submit a written request to un-enroll from the course to support@nzes.ac.nz or contact@nzes.ac.nz or one of the administrative team.
(b) Provide a valid reason for requesting the refund and any relevant supporting documentation as required by NZES.
NZES shall assess the refund request and determine the eligibility and amount of the refund. If approved, the refund shall be issued to the student’s New Zealand bank account within 30 days of the refund request approval.
5.5 Refund Exceptions
In certain cases, where a considerable amount of time and resources have been spent on a student by their tutor, NZES reserves the right to deny a refund, regardless of course progression. This decision shall be at the sole discretion of NZES.
Please note that no refunds shall be issued for students who fail to meet the programme entry requirements or fail to provide the necessary documentation as required by NZES.
Failed Payments
6.1 By entering into a payment plan, whether through a third-party payment provider or directly with NZES, you accept full responsibility for ensuring that all scheduled payments are made on time and in full, in accordance with the agreed payment terms. Failure to meet these obligations may result in penalties, including but not limited to suspension of access to course materials and potential cancellation of enrolment.
6.2 In the event of repeated failed payments (e.g., more than two failed payment attempts), NZES reserves the right to escalate the matter by requiring the outstanding balance to be paid in full immediately.
6.3 Should the outstanding balance not be settled following repeated failed payments, NZES may pass the account to a third-party collection agency, who will pursue the full remaining amount on our behalf. You will be responsible for any additional costs incurred due to this process, including but not limited to legal fees and collection costs.
6.4 To avoid this escalation, students may request to pay their outstanding balance in a lump sum or discuss an alternative payment arrangement with NZES before the account is passed to a third party.